If you have an Active In-App Subscription purchased on your device, you can Restore Purchase to reactivate access.

-Check Subscription on your device; note email used for that account.

-If subscription is active, follow steps below to Restore Purchase.

• Android: Google Play app >Menu >Subscriptions.

• iOS: Device Settings >Your Name >Subscriptions.

• Roku: Using remote >select channel >press star button.

  
  

Android & iOS

If your home page looks like this:

You will follow these steps:

If you Created an Account:

-Tap Sign-In. Enter email/password.

-Open Settings, then Billing tab.

-Tap Subscribe, then Restore Purchase.

If you did Not Create an Account:

-Tap locked video, then Get Access.

-Tap Subscribe, then Restore Purchase.

-If prompted, enter Apple password.

-Create a New Account.

If your home page looks like this:

You will follow these steps:

1: RESTORE PURCHASE

From the Welcome Screen:

-Already a Subscriber. Restore Purchase

From Home Page:

-User Icon. Scroll down & tap Billing

-Already a Subscriber. Restore Purchase

2: CREATE NEW ACCOUNT

Use login credentials on any platform.

ROKU:

1. Select Login.

2. Sign-In to your Account.

3. Open a locked video.

4. Select Subscribe.

5. This opens the checkout page.

6. Select Restore Purchase.

If update is part of a migration:

Users will select Sign-Up, create an account, then follow steps above.