Frequently Asked Questions

How to Restore an In-App Purchase

If you have an Active In-App Subscription purchased on your device, you can Restore Purchase to reactivate access.

-Check Subscription on your device; note email used for that account.

-If subscription is active, follow steps below to Restore Purchase.

  • Android: Google Play app >Menu >Subscriptions.

  • iOS: Device Settings >Your Name >Subscriptions.

  • Roku: Using remote >select channel >press star button.

Android & iOS

If your home page looks like this:

You will follow these steps:

If you Created an Account:

-Tap Sign-In. Enter email/password.

-Open Settings, then Billing tab.

-Tap Subscribe, then Restore Purchase.

If you did Not Create an Account:

-Tap locked video, then Get Access.

-Tap Subscribe, then Restore Purchase.

-If prompted, enter Apple password.

-Create a New Account.

If your home page looks like this:

You will follow these steps:


From the Welcome Screen:

-Already a Subscriber. Restore Purchase

From Home Page:

-User Icon. Scroll down & tap Billing

-Already a Subscriber. Restore Purchase


Use login credentials on any platform.


  1. Select Login.

  2. Sign-In to your Account.

  3. Open a locked video.

  4. Select Subscribe.

  5. This opens the checkout page.

  6. Select Restore Purchase.

If update is part of a migration:

Users will select Sign-Up, create an account, then follow steps above.

What is included in a membership?
Membership includes access to an incredible catalog of videos and live events.
How do I cancel?
If you don’t want to continue, you can cancel your membership at any time. Follow the prompts to cancel on the Billing page, and your membership will not renew. Please note that there aren’t refunds for partially unused membership periods.